Free Shipping is available to orders over $100 no matter where you live. All orders under $100 are charged below our cost price at $6.60 per order. Orders are sent by AusPost or courier depending on weight, size and location.
Most orders will be despatched the same day during working hours or the next working day if late in the day or after hours. So most deliveries to major cities and suburbs should arrive within 1 or 2 working days. Regional areas and remote locations can take longer but we doubt there is anyone quicker than us – and FREE (for over $100).
Our distributor uses a range of couriers to ship orders Australia Wide. However, there are some areas that courier companies classify as overseas (eg: Lord Howe Island, Norfolk Island and Christmas Island). Orders to these areas can be sent by AusPost in a Standard 5Kg bag provided the order fits inside.
Shipping to PO Boxes
Printer People prefers to NOT send to PO Boxes but if you have no choice, please phone us during office hours to arrange a special delivery or use our Contact Form listing the products you wish to buy. However, since AusPost has increased its delivery time and reduced its frequency, it will probably take a lot longer. Plus the maximum weight of each single package is 5Kg and is also restricted by item size (if it cannot fit in a standard AusPost 5Kg bag). For example: some large toner boxes are under 5Kg but are too large to fit.
YOUR Authority to Leave Order if NOT in Attendance
Some deliveries may require a signature for verification. However, a Customer may authorize an order to be left without signature by adding instructions during checkout. We recommend using a street address or work address where someone is present between 7am and 6pm weekdays.
Failed Delivery Attempts
If a delivery cannot be made, most couriers will leave a card for Customers to contact them direct to make an alternative arrangement such as another delivery attempt or collection from their depot. If delivery attempts continue to fail, the Customer will be responsible for any additional delivery fees incurred. Ultimately it best to make sure that someone is available to sign for deliveries.
Although unusual, if any item ordered is temporarily unavailable, Printer Ink People will make contact with you by e-mail or telephone as soon as possible to advise of availability. Other options such as a refund or backorder or split delivery can be negotiated.
We will always endeavor to use fair shipping prices for everyone. But it has to be fair to you and fair to us. We are charged a set cost price by our distributor so when our cost price goes down customers benefit. So please understand when shipping prices have to go up.
Non-profit from Freight or Payment Method.
We are so determined to NOT profit from freight, that we invite all our Customers to let us know if our freight charges ever seems unreasonable. We will never set out to deliberately profit from freight like other on-line websites that offer great product prices until you try to check out. And we will never charge you for whichever payment method you use.